Who are the market players?
Sibelga manages the entire gas and electricity distribution network in the Brussels Capital Region. Its responsibilities include the construction and maintenance of the network as well as the reading of meters at the consumer's premises. Electricity and gas suppliers use the Sibelga network. All their customers are connected to it. It is the suppliers who charge for the energy used. They set their prices according to various factors: the cost of energy, the cost of using the network, taxes, etc. In Brussels, the default supplier is Electrabel. Consumers who have not taken the step of changing supplier since the liberalisation of the market therefore remain Electrabel customers. Only the work on your connection to the network and the operation of your meters will be invoiced directly by Sibelga.
Aware of the highly international character of Brussels, Sibelga has developed an English version of the site to also provide advice to the large expatriate community living in the capital.
A very well done trilingual site that gives you the answers to all your energy questions in Brussels. www.energuide.be
The EAN code
This 18-digit code identifies a connection and an energy supply point and therefore corresponds to a specific address. It is essential for all your dealings with your supplier and for any intervention by Sibelga on your meters. If you do not have the EAN code(s) for your residence: Sibelga 02 549 41 00 or firstname.lastname@example.org
Sibelga is responsible for installing, repairing, moving, opening and closing the meters. The meters are read on behalf of your supplier by Metrix, a subsidiary of Sibelga. The meters are read once a year by Sibelga for private individuals and most companies, or when a consumer changes supplier.
Depending on the supplier you choose, a monthly, fortnightly or quarterly bill is issued, based on an estimate of your consumption. Every year, Sibelga reads the meters. This reading is sent to your supplier, who will adjust the overall bill according to your actual consumption. The schedule of meter readings is available on the Sibelga website. If you are absent when the Sibelga technician visits each year, you will receive a letter asking you to send the meter reading by telephone or online. This reading, taken by you, must be sent to Sibelga before the twentieth day of the month following receipt of the letter, otherwise it will be re-estimated on the basis of the meter readings from previous years. The actual or estimated reading is then sent to your supplier to readjust your bill.
Once a supplier has been chosen: if the meters are open, moving documents will need to be completed by the previous occupier or landlord AND the new occupier. These documents (the IN form and the OUT form) can be downloaded from the Sibelga. In most cases, they can also be filled in online on the suppliers' websites. Contact your supplier for more details on the procedure.
If the meters are closed, the new occupant must obtain the EAN code of each gas and electricity connection point and communicate this to the supplier of his choice to conclude the contract. Once the contract has been concluded, the new occupant must wait for the supplier's "green light" before contacting Sibelga to open the meters.
The appointment with the Sibelga technician to open the meters must be made via the Sibelga customer reception desk on 02 549 41 00. On the day of the appointment, an adult must be present to give access to the meters.
Pour fermer les compteurs, contactez Sibelga au 02 549 41 00. Vous pouvez également passer le relais au propriétaire ou directement au nouveau locataire qui emménage. Le formulaire sera fourni par le fournisseur du nouveau client et ils se chargeront de la permutation. Nous vous conseillons de garder une copie du formulaire. Vous pouvez égalment télécharger les formulaires sur this site.
A free application is available on this site in the three languages. It allows you to better understand and control your consumption of gas, electricity, water, fuel oil, etc. In concrete terms, you can encode your meter reading and certain parameters very simply and in a totally anonymous way. From your computer, smartphone or tablet, you can then measure your energy consumption and see how it is changing in the short and long term.
A savoir :
Before taking any action regarding gas or electricity in Brussels, go to www.brugel.be Whatever questions you may have before and during your stay, Brugel can help you.With a simple click, download the "Moving" brochure specially designed for you (EN or FR).
Whether you are moving in or out, use the official forms for meter readings, available on the website.
Vous éviterez toute mauvaise surprise et contestation ultérieure.
Découvrez également le nouveau comparateur de Brugel (www.brusim.be) that allows you to find the best offer for your profile. Lighten your bills? It's as easy as a click!
Keep your boiler in good hands: Between € 7.00 and € 19.41 per month, your natural gas supplier maintains your installation. Every two years he will arrange an appointment with you at your convenience
Appelez la Ligne Energie : 078 35 33 33 ou surfez sur maintenance
Analyse the offers of the suppliers carefully, you have the choice between several tariffs (Day/night - Fixed/variable...)
There are different types of tariffs depending on your personal consumption. To all the basic tariffs, VAT must be added: 21% for gas and electricity, 6 % for water. Water, gas and electricity meters are only read once a year and your bill is adjusted annually according to your consumption. Your first bills are estimates based on the consumption of the previous occupant. Beware of readjustment if the family profile is very different from yours! The suppliers mentioned do not take care of repairs or maintenance: it is up to you to find a plumber and an electrician quickly. If you have a problem with the sewage system, call your local authority: they will be able to help you. Electricity in Belgium: 220 Volts, 50 cycles.
See the website: www.brugel.be
This video vous permet d’avoir accès à toutes les informations utiles afin d’être sûr de n’avoir rien oublié lors de votre déménagement (sous-titrée en 9 langues).